Austria: 9,50 EUR
Switzerland: 9,50 EUR
EU Countries: 9,50 EUR
§ 4 1. Shipping outside of Germany:
We ship to all countries. Our standard shipping costs listed on our website are for Germany only. For all other destinations your shipping costs will be calculated once your order is received. The prices provided do not include any customs, duties or taxes that may occur once the parcel arrives in your country.
Note: Shipping
You must have both a shipping address and a credit card billin address to place an order, we do not ship to P.O. Boxes addresses or to APO/FPO addresses.
§ 5 Delivery:
It is our intention to make the delivery of your product as hassle free as possible. In order to achieve this we will contact you once your product nears completion to agree a delivery date, and will notify you at the time of despatch if for any reason this date cannot be met. However, customers should be aware that the German Postal Service used by Tiermotivschmuck.com are independent and as such delivery times and dates may vary beyond our control. Whilst every effort is made to minimise these risks, Tiermotivschmuck.com. cannot be held responsible for deliveries not arriving on a specified date agreed between the customer and Tiermotivschmuck.com.
§ 6 Product availability:
In order to offer you best value for money we keep only a limited stock of finished goods. Most products are built to order allowing us to tailor our products to our customers individual needs.
§ 7 As a result of our policy of continuous improvement, our designs may be subject to change from those represented on this web site and in our product literature without notice. In these circumstances we may provide a substitute. Whilst we try to avoid this happening, we guarantee that the item provided will be of at least equal quality and value, and will be fit for the same purpose as that intended for the original item.
§ 8 Returns Procedure:
Tiermotivschmuck.com makes every effort to ensure products arrive in good condition. However, in the unlikely event of a product arriving damaged in any way, or if you are not satisfied with the product on the grounds of quality or workmanship, customers should contact Tiermotivschmuck.com. within 7 days of receipt. The product should be re-packed and returned within 14 days. (Please understand that supplies outside the EU not returnable).We will then arrange a replacement or full refund. No refund can be greater than the value of the product at the time the product was ordered. Proof of purchase will be required. Returns made for reasons other than those listed above will be subject to a restocking charge of 20% of the value of the goods returned.
§ 9 Refunds:
Refunds for valid claims will be made via the same method of payment as used to place the order.
§ 10 Exclusion an restriction on the right:
Please note: custom jewelry designs, rings in customer size, engraved designs, watches with your individual picture, special offers and custom enameled jewelry are not returnable.
Note:
The enameled jewelry pieces are unique unique because they are individually crafted by artists hand, it may be very low color variations.
(End of wide reputation instruction)
Widerrufsberlehrung
Ausschluss und Einschränkungen des Widerrufsrechts:
Für Schmuck, der nach Kundenspezifikation angefertigt oder verändert wurde und eindeutig auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten ist, z.B. Fertigung von Ringen in Kundengröße, gravierte Artikel, Bildgravuren nach Fotovorlage, Armbanduhren mit Ihrem individuellen Bild, handbemalte Artikel nach Bildvorlage, Längenänderungen nach Kundenwunsch von Colliers und Armbändern, Sonderangebote und nach Kundenwunsch emaillierte Schmuckstücke gilt der Ausschluss des Widerrufsrechtes. Bei Rücksendung beschädigter oder benutzter Ware ist die Firma Tiermotivschmuck.com berechtigt, Ersatzansprüche geltend zu machen. Der Kunde kann diese Kosten zu vermeiden, indem er die Ware nicht wie ein Eigentümer in Gebrauch nimmt und alles unterlässt, was deren Wert beeinträchtigt.
Hinweis:
Die emaillierten Schmuckstücke sind einmalige Unikate: Denn sie werden einzeln in Handarbeit von Künstlerhand geschaffen, so kann es zu sehr geringen Farbabweichungen kommen.
(Ende der Widerufsbelehrung)
§ 11 Retention of Title:
This remains with Tiermotivschmuck.com until the goods are paid for in full.
§ 12 Responsibility for Local Taxes & Duties:
These are the responsibility of the shopper or recipient in the country of destination.
§ 13 Value Added Tax (VAT):
Tiermotivschmuck.com is VAT registered, 19% Tax is included in every price.
§ 14 Confirmation of Despatch:
Confirmation of despatch of orders will not be sent unless specifically requested.
§ 15 Data Protection:
Tiermotivschmuck.com does not sell to anyone its database of customers and information contained on customers remains confidential to the company. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
Should you wish to contact us regarding our Privacy Policy please contact us by e-mail at: anfrage@tiermotivschmuck.com
§ 16 Customers are welcome to contact Tiermotivschmuck.com to request bespoke products to meet their individual needs. In situations where an order for a bespoke product is placed and subsequently cancelled, Tiermotivschmuck.com reserved the right to retain a portion of the refund equal to the cost of the materials and labour incurred in the manufacture of the product between the time of placing the order and the time of cancellation.
§ 17 Unforeseen Circumstances:
While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Tiermotivschmuck.com.
§ 18 If you have a complaint, please contact us immediately by e-mail at: anfrage@tiermotivschmuck.com. All complaints will be acknowledged within two working day. Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt within seven working days. These terms and conditions do not affect your consumer's statutory rights.
§ 19 Governing Law:
These terms and conditions shall be governed by and construed in accordance with the Law of Germany and you hereby agree to be subject to the jurisdiction of the courts of Germany.
§ 20 By placing an order with Tiermotivschmuck.com you agree to be bound by these terms and conditions.
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